Terms and Conditions
Your Contract
Our contract with you will take effect only when your booking, which is subject to these terms and conditions, is confirmed. When you book your accommodation with merciecafarmhouses.com you are bonded to our terms and conditions and are responsible for the payment of the whole accommodation bill. We will send all the information and documents for the accommodation to you for all the members of your party. It is important to check carefully, as soon as you receive your confirmation, that it is exactly what you booked.
Bookings
Bookings are confirmed only when the payment for a 15% deposit requested has been received by us. During the period between the confirmation (by email) of your reservation and the transfer of the deposit, the booking is temporary and may be subject to cancellation.
Pricing
Prices vary according to season and to the number of persons. We reserve the right to change prices at any time before you book.
Our Price Guarantee
We do change prices from time to time. Prices can go down as well as up and you will be able to determine your up to date price for your chosen accommodation prior to confirming your booking. We guarantee that once you have made your booking and we will not increase the price of your accommodation - this includes any changes to VAT or Government Taxes.
If we change your accommodation
Every effort is made to maintain arrangements as advertised, however as they are planned many months in advance changes may occur for reasons beyond our control. We reserve the right to substitute alternative accommodation of the same or superior standard in the same resort should this become unavoidable. Occasionally it may be possible to offer alternatives of lower standard or in different resort. In these circumstances compensation may be offered. Where Alpha Beds are unable to confirm a suitable alternative, we reserve the right to cancel the booking and an e-mail notification will be sent to inform you of the details. (You have no right to cancel your booking after you have left to take up your accommodation).
Number of nights
The 'no. of nights' stated in our price refers to the number of nights the accommodation has been reserved for you. Some flights are night flights. When you arrive in resort your accommodation will be available, as it has been reserved the whole night. This therefore counts as one of your holiday accommodation nights.
Indemnity
When you book accommodation with us you accept responsibility for any damage to property or accommodation caused by you or by any member of your party. You agree to indemnify us against any claims (including legal costs) made against us or on behalf of the owner of any such property or accommodation.
Misbehaviour
We reserve the right to terminate without notice the accommodation arrangements of any customer whose behaviour, in our opinion, is likely to cause annoyance, distress or danger to other customers or any third party. If you are prevented from travelling because you appear, to any person in authority, to be unfit to travel or likely to cause discomfort or disturbance to other passengers our responsibility for your accommodation will cease. Full cancellation charges will apply and we will be under no obligation to provide any further assistance.
Disputes
In the event of any dispute our liability shall not exceed the charge for the accommodation provided. Any litigation will be subject to English Law.
Travel documents
It is your responsibility to have valid travel documents. If we or your carrier are fined as a result of you holding incorrect documents, we will ask you to pay this amount.
Special Request
We will try to meet any special requests you tell us about before you leave but we cannot guarantee anything. If we cannot meet your special request, we will not pay any compensation. We will not always be able to tell you before you leave if we cannot meet your special requests. We cannot accept special requests in relation to late availability or other special offers of accommodation.